Responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager.  To monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of entire airport operations.

Acting as a liaison between airport service providers and users and monitoring daily operations.
Providing input and recommendations to management to improve the effectiveness of the daily operations.
Ensuring passenger and aircraft handling practices confirm to safety and security requirements.
Managing and controlling manpower on the shift in order to optimize utilization and to maintain staff moral and discipline.
Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling

• Successfully managed the activities of 50 % team members in multiple locations.
• Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of 80% customer support teams.
• Built and maintained the relationships with customers and Travel agencies. Prepared market surveys, report on competitor’s strategies etc.
• Maintain and strive to exceed customer services standards and ensure customer satisfaction. Assist with all operational aspect.
• Handle day-to-day requirement of the department.
• Provide information on flight arrival and departure times and give messages to arriving and departing passengers. Perform Ramp Handling.
• Responsible for meeting arriving flights, identifying passenger needs and delivering quality service.
• Demonstrate flexibility by working overtime hours as needed in operational functions while maintaining accuracy and efficiency.
• Assist passengers at check-in counters, immigration, and transit lounges.
• Interact with VIP\'s, CIP\'s, frequent flyer members and all.
• Alerted airport emergency services in cases of emergency.
• Assisted with the development of hazard mitigation/control monitoring plans. Attended preflight briefings.
• Calculated load weights for different aircraft compartments, using charts and computers.
• Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance
specifications were met.
• Completed all post-flight duties.
• Ensured the completion of all required aircraft forms, logs and reports.